Refund policy

Returns

Buy your gifts with time: We expand the period of changes and returns for Christmas.

Outside the Christmas period, the deadline is 20 calendar days, the buyer has the right to withdrawal, being able to return for any circumstance the acquired merchandise, with the obligation to justify the return, but unable to be subject to any penalty for this concept. However, it must be returned without using. In the event that the product will not be returned in its original wrapping, the product will suffer a depreciation that may be impacted by DA HOME SL. In the amount to be returned. In any case, Da Home SL may request the amount of product return costs.

In the case of a defective product, Da Home SL will proceed, as appropriate, to the repair, replacement, reduction of the price or resolution of the contract, efforts that will be free for the consumer and user.

To return the return you must access your user account and select the history option and details of my orders, access the order you want to return, and select the products to be returned. Once the return is registered, the status of it can be verified from my account> Merchandise returns

Once the return is accepted:

The user must take responsibility for the quality of shipping and packaging, so it gives home SL may reject a return if the product will reach deteriorated to their dependencies. DA HOME SL, the amount of the product will reintegrate once received and inspected by people from your organization.

As for the shipping and return expenses, they will also be paid by Da Home SL, as long as the reason for the return is for causes attributable to Da Home SL:

-That the references sent do not correspond to the requests.

-Problems of product quality (once verified by the technical staff of Da Home SL).

In case of a return due to causes not attributable to errors in the products received or the quality of the product, the buyer must take care of the shipping or collection costs in the event that we manage us to return the order through Our carrier.

CHANGES

To make a product change (s) you must make a new order with the new products you want and in "customer's notes" before finishing the new order to indicate "for change of order with reference (example: for change of order PJRHJFSMK) "

When the transport company delivers the new order, the return will be carried out and at the time I arrived, the return of the money from the returned products will be made.

Remember to have packaged products and with a copy of the order inside so that the transport company can take the return.

If you have any questions you can write to info@llartextil.es

Download here the guide of how to make a change or a step by step.